Refund Policy

Effective 17 May 2026

We want you to be delighted with your invitation. This policy explains when refunds are available, and it works differently depending on how your invitation was made. Because our products are personalised digital goods made specifically for your event, please read it before you order.

1. Self-serve templates (Standard, Essential, Classic, Premium)

These plans are self-serve: you choose a design, personalise it yourself, and your unique link goes live instantly at the moment of purchase. Because the product is generated and delivered to you immediately, purchases of self-serve templates are final once your invitation link is generated and are not refundable for change of mind. You can edit your own invitation's details at any time during its active period from Manage your invitation.

2. Custom bespoke invitations

If you've requested a fully custom, bespoke invitation through our enquiry form, different rules apply because a person builds it for you:

Before work begins — if you change your mind and contact us before we have started building your custom invitation, you are entitled to a full refund. Just email us as soon as possible after ordering.

After work begins — once we have started designing or building your custom invitation, the work is made specifically for you and is generally non-refundable, as it cannot be resold.

3. If something is wrong

If your invitation contains an error caused by us, or does not work as described, we will fix it promptly at no charge — this applies to both self-serve and custom invitations. Please report the issue within 14 days of delivery and give us a fair chance to put it right. If we are genuinely unable to deliver a working invitation that matches what you ordered, you are entitled to a refund.

4. What is not refundable

• Change of mind on a self-serve template after your link has gone live.
• Mistakes in the details you personalised yourself — you can correct these any time during the active period via Manage your invitation.
• Change of mind on a custom invitation after work has begun.
• The active hosting period elapsing, or a renewal you chose not to extend.
• Dissatisfaction with a design choice that matches what was shown and agreed at the time of purchase.

5. How to request a refund

Email studio@invitescripts.com with your order details and the reason for your request. We aim to respond within 3 business days. Approved refunds typically appear within 5–10 business days, depending on your bank or payment provider.

6. Your statutory rights

This policy is in addition to, and does not limit, any rights you have under mandatory consumer protection law that applies to you.